TERMS OF SERVICE
Thanks visiting Chimurengachronic.co.za. We provide shopping services on the website subject to the following conditions. When you visit, shop or subscribe at Chimruenga.co.za, you accept these conditions.
1) OUR SHOP
a. Product Descriptions
Chimurenga attempts to be as accurate as possible in its descriptions of products available for purchase. However, Chimurenga does not warrant that product descriptions or other content on this site are accurate, complete, current or error-free.
b. Disclaimer of Warranties and Limitation of Liability
Chimurengachronic.co.za is provided by Chimurenga on an ‘as available’ and ‘as is’ basis. Chimurenga makes no representation or warranties of any kind as to the operation of this site or the information, content, material, or products included on this site. You agree that your use of this site is at your sole risk.
c. Site Policies, Modification and Severability
We reserve the right to make changes to our site, policies and these Conditions of Use at any time.
d. Privacy Statement
We value your privacy and go out of our way to ensure that information about you stays private
e. PayPal
Chimurenga uses PayPal for accepting payment by credit card. PayPal is an internationally recognized payment gateway and offers a highly secure service. Chimurenga thus, does not obtain your card details, PayPal processes your payment and forwards the payment to us. You will be sent a payment confirmation email from PayPal immediately once your payment has completed successfully. For PayPal terms and conditions please visit their website www.paypal.com.
f. Payment methods
f.i) Through PayPal:
When you are checking out, and get redirected to PayPal’s web page to make payment, you have two options for making payment:
1. Proceed without joining PayPal. This option means you will enter your card details and PayPal will take Payment but not setup a PayPal account for you; OR
2. Login or setup a PayPal account
f.ii) Through other means:
Please contact us should you wish to make payments via another method.
g. Applicable law and disputes
By visiting Chimurenga.co.za you agree that the laws of South Africa will govern these Terms of Service and any dispute that might arise between you and Chimurenga. Any disputes relating to your visit to Chimurenga.co.za or to products you purchase through Chimurenga.co.za shall be submitted to arbitration in Cape Town, South Africa.
2) POSTAGE AND REFUNDS
a. Dispatching Chimurenga products
We dispatch goods within one week of receipt of payment.
b. Delivery methods
All goods are sent via local postal and remail services. Should you prefer alternative deliverymethods (air speeded courier), please contact us directly to place your order, confirm delivery method, and make payments.
c. Postage delivery times & traceability
Orders sent via post take up to 7 working days after dispatch to reach their destinations within South Africa. For all destinations outside of South Africa, delivery times range from 4 – 6 weeks. The postal services are semi tracable – this means, for destinations outside of South AFrica, we can track your order to the point at which it enters your National postal stream. With this service, we assume that goods have been delivered to you when we receive confirmation from our postal agents that they have entered your National postal stream.
d. Risk of Loss
We will email you after we have dispatched your goods, informing you of expected date of receipt and requesting that you confirm receipt. Lookout for our email and let us know within one month of the date upon which the email was sent if you have not received your order. Beyond one month we will find it difficult to trace your package and thus might not be able to refund or repost in the event of a lost package. Chimurenga will do all it can to trace goods suspected of being lost in the post, but the decision to repost/courier your order will be at our
discretion.
e. Refund policy
You are eligible for full refund if
– Good are damaged upon arrival*
– If you have not received your goods after 8 weeks of confirmed order and payment.
For goods to be refunded, you need to supply a written notice (via post or email) of intent with an explanation upon non-receipt of goods or within one week of receipt of damaged goods.
Chimurenga takes great care to package orders to protect them against damp and transit wear & tear. We undertake to affect your refund within one month of confirming your order to be refundable.
*damage includes: for publications water damage or tearing; clothing damage includes: stains or holes; all other damage will be considered for refund via engagement with Chimurenga Magazine: Goods are to be either posted back to us or photos of damage are to be emailed to us where by damage assessment can be done by Chimurenga. In the event of confirmed damage we undertake to resolve refunds within one month of confirming goods as damaged. Should you prefer for us to resend your order, you should let us know.
f. CONTACT US
If you are unsure or need clarity on anything regarding our shop, goods for sale or shipping & payment – contact us. We are friendly, and prefer to hear directly from you anyway.